Return Policy
Your complete satisfaction is our highest priority. Please review our simple return and exchange guidelines below.
1. Return Window
You have 7 calendar days from the delivery date to initiate a return or exchange request. To be eligible for a return:
- The item must be unused, unwashed, and in the same condition that you received it.
- It must be in its original packaging with all tags, labels, and accessories intact.
- Perishable items or food items opened are non-returnable unless received in a damaged or defective condition.
2. How to Request a Return
- Navigate to your account dashboard under My Orders and select Request Return, or contact our customer helpline directly.
- Provide your Order ID and clear photos/videos of the issue.
- Our courier partner will collect the return package from your doorstep or instruct on return drop-off.
3. Refund Processing
Once your returned item is received and inspected at our fulfillment center, we will notify you of approval or rejection. Approved refunds are processed via bKash, Nagad, or original payment method within 3 to 7 business days.
