Frequently Asked Questions
Find quick answers to common questions below. If you need more help, our team is always available.
Orders & Shipping
Q: How long does delivery take?
Inside Dhaka: 24-48 hours. Outside Dhaka: 2-5 business days across all districts in Bangladesh.
Q: How do I track my order?
Once your order is dispatched, you will receive an SMS with the courier tracking code. You can also track your status on our Order Tracking page.
Payment Options
Q: What payment methods are supported?
We accept Cash on Delivery (COD), bKash, Nagad, Rocket, and bank transfer.
Q: Is it safe to pay online?
Yes, all digital transactions are encrypted with 256-bit SSL technology via certified payment gateways.
Returns & Support
Q: What if I receive a damaged product?
Please contact us immediately via WhatsApp or phone within 48 hours of delivery with photos of the damaged item. We will arrange a free immediate replacement.
